About us
GuestlinkPro is an all-in-one solution designed by a team of hotel industry experts to enhance the guest experience. Our mission is to simplify guest feedback management, service delivery, and employee engagement for hotels. With extensive experience in the hospitality industry, we understand the challenges hotels face and are dedicated to overcoming them with innovative technology. Unlike other Guest Experience Management solutions, GuestlinkPro prioritizes user-friendly design, ensuring that hotel staff can easily adapt to the system. Our software provides comprehensive tools and features to foster sustainable interactions between staff and guests, with minimal input required from guests themselves. Additionally, our architecture facilitates seamless collaboration between departments, streamlining operations for enhanced efficiency.
Do you need GuestlinkPro?
If the answers to the following questions are YES, then you certainly need GuestlinkPro
Tracking guest requests
Complaint handling
Stay ahead of your competition
Repeat guests
Story of our Journey
It worked very well and there was a marked improvement in the GSTS score of the hotel.
Time to move on to some coding - visual basic with access database, featuring Guest link and Guest Relations modules.
Additional internal communications module added
Time to handle more data with a cloud based system powered by PHP core and running on MSQL database.
Introduction of employee polling module making it possible for HODs to nominate and vote for exemporary performances.
Happy customers
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Excellent support
The support from GuestlinkPro team is amazing. They are always available to offer solutions whenever we encounter challenges related to the use of the system.
Dominic Mwangi
IT Manager - Tulia Homes
Guest questionnaire made easy
The guest elations module makes it so easy for us to get feedback who are still staying with us.
Elizabeth Adhiambo
Guest relations manager - Sun Hotel (TZ)
Guest service delivery is bliss!
With GuestlinkPro, no guest request is forgotten. The system has provided an objective platform for team members to compete, thanks to departmental efficiency rating tool.
Gilbert Hart
Group Operations Director - Ban Kalim group of hotels (Phuket)P
Responsive team
Proud to be the IT Director of the hotel chain where it all begun. The team at GuestlinkPro has been very responsive to our requests for system improvements and upgrades.
Paul Njuguna
Group IT Director - Sarova Hotels (K)
Our Team
Meet our amazing team members
Caesar Waganagwa
CEO
Gladwell Mwikali
Product Development Officer
Esther Kimani
Marketing director
Christian Turner
Project Manager
Esther Kimani
Marketing Director
