Introducing GuestLink Pro (GLP), the Cutting-edge Cloud-based Guest Experience Management System

Are you constantly wondering about the comfort and satisfaction of your guests? Do you want to ensure they have an exceptional experience and keep coming back? Look no further – we have the solution for you!

Guests should always be your number one priority. As a hotelier, you strive to create memorable experiences for your guests, but you can’t be everywhere at once. That’s where GuestLink Pro (GLP) comes in.

GLP is a state-of-the-art guest experience management system designed, developed, and tested by Caesar Waganagwa. With his many years of experience in top management positions in the hospitality industry worldwide, Mr. Waganagwa understands the challenges you face in ensuring guest satisfaction.

GuestLink Pro: Your All-in-One Solution

Unlike other guest experience management solutions, GLP prioritizes user-friendly design, making it easy for your hotel staff to adapt to the system. With GLP, you can simplify guest feedback management, improve service delivery, and enhance employee engagement.

Here’s How GLP Works:

1. Your guest makes a request in person or through a dedicated hotline.
2. The issue is entered into the system, and the concerned department is automatically contacted.
3. The department works on the issue and confirms completion through the system.
4. The GuestLink team contacts the guest to ensure their request has been fulfilled and to gauge their level of satisfaction.
5. If a guest rates their experience below expectations, the relevant department users are automatically alerted.
6. In case an issue is not resolved within the allocated time, it is escalated to the attention of the heads of departments.
7. If the issue still remains unresolved, it is further escalated to top management.

But that’s not all – GLP offers powerful modules to address various guest concerns:

1. Guest Link: Track guest requests, monitor service delivery efficiency across departments, and ensure prompt issue resolution.
2. Guest Relations: Solicit feedback from guests on hotel products and services, rate guest feedback, and escalate any issues for immediate attention.
3. Communication: Enhance communication between system users, with a notification system and an internal communication thread board.
4. Polls: Engage employees through contests and polls, such as “Employee of the Year,” to increase motivation and engagement.
5. Reports: Generate comprehensive reports on departmental efficiency, guest feedback rating, system user efficiency, and more.
6. Dashboard: Get a quick and easy overview of your hotel’s performance and key performance indicators.

Ready to Experience GLP for Yourself?

We invite you to sign up for our trial version and see firsthand how GuestLink Pro can transform your hotel’s service delivery and enhance the guest experience. If you have any questions or concerns, our team is always here to assist you.

Prioritize your guests’ satisfaction and take your hotel to new heights with GuestLink Pro. Try it today and revolutionize your guest experience management!

Click here to request for a demo